App & account questions
Include the email associated with your account, the feature you were using and a short description of what happened. Your device and browser can also help.
Email your questionHelp & contact
From your first chart to the practical details of your account. Start here, or get in touch about something specific.
Contact AstroHitchGetting comfortable
For a first look at the experience, our product tour walks through the main parts of the app.
See how it worksYour date, time and place of birth create the starting point for your chart. Current transits add the changing sky, while your conversations, chosen focus areas, goals and saved context help make AI reflections more relevant to what is happening in your life.
No. Cosmic Profile introduces your chart, and you can ask AstroCoach to explain an unfamiliar word or idea. If you already know your way around a chart, detailed placements, aspects, transit views and advanced synastry tools give you more to explore.
Birth time affects the rising sign, houses and other time-sensitive chart details. Use the most accurate information you have. AstroSync lets you mark a saved person’s birth time as unknown; any interpretation that depends on a precise time should then be treated with caution.
AstroCoach is an AI companion. It uses astrological information and relevant personal context to generate replies. It can make mistakes, so check important information and treat its interpretations as a starting point for your own reflection.
You can check in with your mood, keep a journal, talk through everyday concerns and work on personal goals. AstroHitch is not healthcare, therapy or a crisis service, and it does not provide medical, mental-health, financial or legal advice.
Aura is the in-app credit balance used for AI generation and selected extras. Your plan may include an allocation, and you can purchase additional packages. Usage varies by interaction; check your balance, recent transactions and any cost notice in the app. Membership access and Aura are separate.
Yes. Free includes basic chart features, daily transits and AstroPlan calendar and goals, with applicable limits. Bronze, Silver and Gold expand access and allowances. Current prices, Aura allocations, billing and cancellation information are available in the app and the Billing & Refunds page.
No. You can explore friendships, family relationships, partners and other connections. Relationship tags and notes help keep the context clear. Synastry is an interpretive comparison of charts, and a score does not determine the value or future of a relationship.
Birth details, conversations and saved content are used to provide the app’s features and personalization. Relevant information may be processed by service providers that help deliver those features. Read the Privacy page for details, and share only information you are comfortable providing. Get permission before adding someone else’s personal information.
The app includes English, Spanish, Portuguese, Hindi, Chinese and Japanese language settings. Availability and supported features vary by release and device. Voice and notifications also depend on your browser, device and account settings.
You review suggested actions such as a new event, a goal or a progress update before applying them. Choose what fits and leave the rest. You can return to saved goals in AstroPlan and revisit conversations in your history.
Preview features are still being prepared for wider use and may be incomplete or limited. AstroMatch, AstroMarket and relationship timing are presented this way. Explore the available experience in the app, but do not rely on a preview for purchasing or important decisions.
Get in touch
Include the email associated with your account, the feature you were using and a short description of what happened. Your device and browser can also help.
Email your questionFor a payment or credit issue, include the transaction reference and date. Leave out passwords, card numbers and full payment details.
Read Billing & AuraLearn what AstroCoach can help you explore and how to approach an AI interpretation with your own judgment.
About your AI companionContact: privacy@astrohitch.com. Please send only the personal information needed to understand your question.
Your data
You can ask about access, correction, deletion or a portable copy of your information where applicable. Send your request using the email associated with your AstroHitch account, and describe what you would like help with. We may need to verify your identity.
Never include your password. If you have a recurring subscription, manage its cancellation separately from a data-deletion request.
Make a data request